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Returns Policy

When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is in resalable condition.

However, should the bike have been used on a road, you will incur a restocking fee that is 15% of your refund total. Please note – the bike will be thoroughly checked upon its return, and only then will a refund be authorised.

The refund is also conditional upon us receiving the return within 14 days of the original delivery date.

In order to facilitate this, we’ll be happy to arrange for a collection at a cost of £20.00 + VAT.

Please e-mail sales@pluginbikes.co.uk, requesting the appropriate Returns Form and an Authorisation Number.

If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts.

These conditions also apply to any bike and/or parts replaced and sent out under warranty.