mon-fri 9am-5:30pm
sat: 9am-2pm

FAQs

Q

What is an electric bike?

A An electric bike is just like a normal bicycle except for one key difference – our e-bikes have an on-board rechargeable battery and motor. Officially, electric bikes are known as ‘electrically assisted pedal cycles’ (EAPCs). There are certain regulations that must be met for a bike to be classed as an EAPC. These are:

  • Pedals that can propel the bike;
  • Either the power output or manufacturer clearly displayed;
  • Either the battery voltage or the maximum speed of the bike;
  • A maximum power output of 250 watts;
  • An inability to propel the bike when travelling faster than 15.5mph.
Q

Do I need a license to ride an electric bike?

ANo – if you’re 14 or over you don’t need a license to ride an EAPC, provided they meet the requirements needed to be classed as an EAPC.

Q

Do electric bikes need to be taxed or insured?

ANo, as EAPCs are not classified as vehicles, and therefore do not need to be taxed or insured.

Q

Are electric bikes classes as a vehicle?

ANo, EAPCs are not classed as motorbikes, primarily because they can still be peddled by the rider.

Q

Are electric bikes any different to ride compared to a normal bike?

A Not really! Riding an EAPC is very similar to riding a normal bike. You can ride as you normally would without even using the electric motor, however you do have the luxury of using the throttle or the pedal assist for those difficult sections of your journey.

Q

How far can I ride on a single charge?

A That depends on both the capacity of the battery, and how you use it. Batteries come in different sizes – naturally, the bigger the capacity, the further you’ll go on a single charge. Most bike batteries are advertised with an AH figure, which stands for ‘ampere hour’. This is basically the amount of energy charge in a battery that will allow one ampere of current to flow for one hour.

Of course how you use it will also affect how far you can travel too. If you’re only using the pedal assist, you’ll get more out of it than if you were to just use the throttle. As a rough guide, a 30AH battery will give you approximately 30 miles.

Q

Are electric bikes expensive to run?

A Not at all! Electric bikes are very cheap to run, especially compared to cars and motorbikes.

Q

Are there any age restrictions on electric bikes?

A A rider must be at least 14 years old to ride an electric bike in the UK.

Q

Where can I ride an electric bike?

A If a bike meets the requirements to be classed as an EAPC, then it can be rode anywhere that a normal cycle can!

Q

How quickly does the battery charge?

A When you first receive your e-bike, it will come with approximately 50% charge. Upon initial use, we advise that you run the battery flat, before leaving it to charge for 4 hours. After this, a full charge takes between one and a half to two hours. There is also the convenience of a green light indicator on the charger when it does reach 100%!

Q

How should I store my electric bike?

A It’s best to store the electric bike indoors in a dry environment. The battery should be kept in temperatures between -40o to 90o Celsius. If the storage area has a high percentage of moisture, then we’d advise covering the bike with a rain cover to ensure that the battery doesn’t suffer any damage.