Mon-Fri 9am-5:30pm, Sat: 9-2pm


Warranty Policy

Our electric bikes come complete with manufacturer warranties on each separate component.

Thus, with a 1-Year Warranty are the:

  • Controller
  • Charger
  • Throttle

Supplied with a 2-Year Warranty are the:

  • Battery
  • Electric Motor

And with a 3-Year Warranty, there’s the:

  • Bike Frame

If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts.

These conditions also apply to any bike and/or parts replaced and sent out under warranty.

If any warranty stickers have been damaged, removed, voided or otherwise tampered with, this will void any manufacturer or retailer warranty and we will be unable to repair, refund or exchange the bike under any circumstances.

If you have any queries please do not hesitate to contact our Customer Service Department on 0116 321 4123 or send an email to